Practice information
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Opening hours
Opening hours
Monday to Friday 8.00am - 5.30pm
Telephone: 03 5823 3100
Book your appointmentStandard appointments are 15 minutes (one health issue to address).
Longer consultations are available for complex or multiple problems, completion of forms or Care Plans. Please advise the receptionist at time of booking if this applies.
After hours
We have a formal agreement with the National Home Doctor Service which means that Shepparton Medical Centre patients can access medical care in their home with the clinic is closed. You can book a home visit by:
- Calling 137 425 OR Booking online: http://www.homedoctor.com.au
- Monday to Friday 6.00pm to 8.00am
- Saturday from 12.00pm
- Sunday and public holidays
We also encourage our patients to call Nurse on Call on 1300 60 60 24 for over the phone advice – this service is available 24/7.
- Schedule of fees
Schedule of fees
A printable (PDF) version of our Billing Policy is available here.
An out-of-pocket fee applies to consultations, regardless of duration:
- Private consultation fee $36
- Concession card holder fees $23 (Health Care Card & Pension card holders)
Bulk billing of consultation fees applies for patients:
- Under 16 years old
- Over 75 years of age and have an active health assessment
- Healthcare covered by the Department of Veterans' Affairs
Additional bulk-billed services for everyone apply if:
- Your visit relates to managing a chronic disease under a GP Management Plan or a Mental Health Plan (special Medicare rebates apply)
- Your visit relates to a Health Assessment (special Medicare rebates apply)
- Results received via telephone from treating doctor
If you are concerned about your mental health, live with a chronic disease such as diabetes or cardiovascular disease, or if you think you are at risk, please speak to one of our GPs about your eligibility for the above care plans.
- Privacy policy
Privacy policy
The SMC is aware and adheres to all Commonwealth and Victorian Stat Privacy legislation. Our Privacy Policy is available in the waiting area of our practice and on our website.
All team members understand their responsibility in regard to your privacy, the confidentiality of your health record and have signed confidentiality agreements. Your patient health record will only be accessed by authorised persons.
Attending your appointment via Video Call
Where appropriate, you can have your consultation online via a video call
Video calling is as convenient as a phone call, with the added value of face-to-face communication.
It can save you time and brings your care closer to home
Read full details on attending your appointment via Video Call (PDF 923.5 KB)
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Practice Brochure
For a comprehensive overview of our services please read our practice brochure.
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New Patient Registration Form
New patients to the Shepparton Medical Centre (SMC) will be required to complete the New Patient Registration Form prior to their initial appointment. This will generally be provided when you present to our reception team on the day of your first appointment.
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Privacy Policy
The SMC is aware and adheres to all Commonwealth and Victorian State Privacy legislation. Our Privacy Policy is available in the waiting area of our practice and on our website.
All team members understand their responsibility in regard to your privacy, the confidentiality of your health record and have signed confidentiality agreements. Your patient health record will only be accessed by authorised persons.
- Newsletter
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Feedback
The SMC is interested in your views. Please feel free to provide us with feedback.
You can do this in person at our reception counter, via email (reception@shepmed.unimelb.edu.au) or by phone (03 5823 3100). We aim to work with our patients to respond to feedback provided, if you are not satisfied with our response, you may contact the Office of Victorian Health Services Commissioner on 1800 136 066.